How do I initiate a return?. What is your return policy?. Returns are eligible if postmarked within 7 days of delivery. Please ship your item back within 7 days from initial reach out for your return to be processed. Returns must be unused, in origin

<div data-block="true" data-editor="ckbhl" data-offset-key="793r2-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><style type="text/css" id="isPasted">
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</style>How do I initiate a return?<div data-offset-key="793r2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: center; line-height: 1.15;">1. Go to &quot;Track and Manage My Orders&quot; using the chat button on our home page.</div></div><div data-block="true" data-editor="ckbhl" data-offset-key="ft784-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="ft784-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: center; line-height: 1.15;">2. Locate your order and click on the associated return button. Our team will provide you with a pre-paid shipping label, following our return guidelines. </div>What is your return policy? </div>Returns are eligible if postmarked within 7 days of delivery. Please ship your item back within 7 days from initial reach out for your return to be processed.&#xA0; Returns must be unused, in original plastic packaging, with the tag(s) attached and in original condition. If the item(s) do not follow these guidelines, the return will be rejected. Original shipping charges are non-refundable and we charge a $10 flat-rate return processing fee.&#xA0;This will be deducted from your refund amount. The remaining refund will be credited to your original payment method.&#xA0; Once we have received your package, your refund will be processed within 10 business days. Please note that your banking institution may require additional days to process and reflect in your account.What are your return restrictions?International returns are not accepted If a package is refused, we will be unable to refund the items. Sunglasses must come back with the soft case, microfiber cloth, and plastic packaging. Items purchased on pre-order are specifically made for your order and are unable to be returned or exchanged. Only one return/exchange per order is permitted. You can find a full list of final sale items- <a href="https://stoneycloverlane-hnyvb7xwyiy.gorgias.help/en-US/what-items-are-final-sale-208637">here</a>!<style type="text/css" id="isPasted">
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</style>Can I return my web order at a retail location?In-store returns are unable to be returned online &amp; online purchases are unable to be returned in store.*Stoney Clover Lane&#xA0;<span style="color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.5px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy; late returns, missing tags or packaging, exhibits indicators of or if we identify an unreasonable, repetitive return pattern associated with your account.

What is your return policy?

Bag Charms. Stoney Clover Lane Barbie® Doll. Blankets. Brooches. Drink Stirrers. Stoney Clover Lane CANDYLAND®. Clothing. Customized Products. Cups/Tumblers. Embroidered Items. Gift Cards. Gift Wrapping. Hair accessories. Hats. Items purchased on pre

Bag CharmsStoney Clover Lane Barbie&#xAE; Doll BlanketsBroochesDrink Stirrers Stoney Clover Lane CANDYLAND&#xAE;ClothingCustomized ProductsCups/TumblersEmbroidered Items&#xA0;Gift CardsGift WrappingHair accessoriesHatsItems purchased on pre-orderItems purchased during a sale period&#xA0;KeychainsOrnamentsPre Customized ItemsReusable Bags/TotesRoute Package ProtectionSnow globesSocksSticker PacksStockingsSunglass Gift BoxTrunk Show Purchases

What items are final sale?

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stoneycloverlane

Returns

How do I contact customer service?

How can I contact a SCL store?

Can I change or cancel my order?

Why was my order cancelled?

Where is my gift card?

Are there discount restrictions?

What type of payment methods do you accept?

Does sales tax apply to my order?

When will my credit card be billed for my order, and does this apply to pre-order items?

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

Order Support

Embroidery Guidelines

How do I review my embroidery before placing my order?

Are there any character limitations for embroidery?

Can I customize with patches & embroidery on my item?

Is there a fee for embroidery? Do I pay per letter?

Can I have a previously-purchased item embroidered?

Can I embroider other Stoney Clover Lane items?

If I order both embroidered & non-embroidered pieces, will they ship together?

Is there in-store embroidery available?

How long will it take to receive my order?

Embroidery

How are my items customized?

Are your patches permanent? What's the best way to attach them?

Can I take my patches off of my item?

Can I send my item back to be customized?

What is your customization fee?

I had trouble getting my patches straight on the customizer, will you make sure these patches are sewn straight and even?