We stand behind the quality of our products. If your item has a manufacturing defect within one year of the original purchase date, we’re happy to assist in finding a solution. Please note that our warranty does not cover, but is not limited to:. Gen

We stand behind the quality of our products. If your item has a manufacturing defect within one year of the original purchase date, we&#x2019;re happy to assist in finding a solution.Please note that our warranty does not cover, but is not limited to:General wear and tear Stains, sun damage, or external damage Stuck zippers that occur after use Missing pearls, shells, or rhinestones on used items Damage to mirrors&#xA0; Damage to hair accessories Acrylic bag charms and accessories damaged during use Patches that are not sewn by certified Stoney Clover Lane sewers or not sewn onto our bagsOur bags are made for everyday use, but natural signs of wear on hardware may occur over time due to environmental factors. These are considered normal and are not covered under warranty. Only purchases made directly through stoneycloverlane.com or official Stoney Clover Lane stores are eligible for warranty coverage. If your item was purchased from an authorized Stoney Clover Lane boutique, please reach out to the retailer directly for assistance.Please note:&#xA0;We actively monitor returns to help prevent policy misuse. Stoney Clover Lane reserves the right to refuse service at our discretion. For leather items, please refer to our <a href="https://stoneycloverlane-hnyvb7xwyiy.gorgias.help/en-US/leather-care-1199464">Leather Care &amp; Warranty Guide.</a>

What is your warranty?

Please ensure that you store your SCL items, especially the clear pouches, in a well-ventilated area away from direct sunlight. It is important to avoid storing your items in closed bins or exposing them to prolonged sunlight, as this can lead to dam

Please ensure that you store your SCL items, especially the clear pouches, in a well-ventilated area away from direct sunlight. It is important to avoid storing your items in closed bins or exposing them to prolonged sunlight, as this can lead to damage caused by humidity and sun exposure. Additionally, it is advisable to keep your items away from cosmetics, perfumes, hand sanitizers, oils, and greasy substances, as they may cause harm.Avoid getting water or any other substances on the hardware of your item, such as zippers and zipper tags, as this can result in permanent stains and wear on your bag.&#xA0;While our bags are designed to withstand regular usage, the hardware may naturally undergo some changes in appearance over time due to environmental factors and wear.Please note that clear materials may become cloudy due to the use of products like sunscreen, soaps, and wipes, as well as in humid and hot conditions. If this occurs, we recommend using a damp cloth to gently wipe the affected area. Please refrain from rubbing vigorously, as it may not be suitable for vegan leather or the hardware of your item. We advise against putting your bag in the washing machine. Our Jelly Collection is made with a soft, flexible material that gives each piece its signature look and feel. Due to the nature of this jelly material, minor surface marks, indents, or variations may occur and are considered normal. We recommend handling with care and storing your item away from sharp objects or heavy pressure to help preserve its appearance over time.For leather items, please visit our leather care guide,&#xA0;<a class="fr-strong" href="https://stoneycloverlane.gorgias.com/app/settings/help-center/16561/articles">here</a>!&#xA0;

How can I take care of my SCL item?

We follow and are compliant with all Prop 65 and California’s Safe Drinking Water Act guidelines. All of our products are tested during production to ensure the safety of our customers who buy and use our products.

We follow and are compliant with all Prop 65 and California&#x2019;s Safe Drinking Water Act guidelines. All of our products are tested during production to ensure the safety of our customers who buy and use our products.

Are your products in Prop 65 Compliance?

Leather

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Product Care

How do I contact customer service?

How can I contact a SCL store?

Can I change or cancel my order?

Why was my order cancelled?

Where is my gift card?

Are there discount restrictions?

What type of payment methods do you accept?

Does sales tax apply to my order?

When will my credit card be billed for my order, and does this apply to pre-order items?

What do I do if an item from my order is damaged?

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

Order Support

How are my items customized?

Are your patches permanent? What's the best way to attach them?

Can I take my patches off of my item?

Can I send my item back to be customized?

What is your customization fee?

I had trouble getting my patches straight on the customizer, will you make sure these patches are sewn straight and even?

Personalization Rules and Restrictions

Patch Customization

Embroidery Guidelines

Are there any character limitations for embroidery?

Can I customize with patches & embroidery on my item?

Can I have a previously-purchased item embroidered?

Can I embroider other Stoney Clover Lane items?

If I order both embroidered & non-embroidered pieces, will they ship together?

Is there in-store embroidery available?

How long will it take to receive my order?

Embroidery Styles

Embroidery

Are there customization restrictions?

Can I buy MLB or NFL patches alone?

If I put patches on a clear bag, will I be allowed to bring it in a stadium?

Licensing Guidelines

Patch Customization & Embroidery

How do I return my order?

How do I exchange my order?

What is your return policy?

What items are final sale?

How do I return a damaged item?

Returns

About the Leather Collection

Leather Care

When will my order ship?

What happens if my package is lost or missing?

What is Route Package Protection?

Can I combine shipping of multiple orders?

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How's my item packaged?

Do you ship internationally and what are your international policies?

Where do you ship from and where can you ship to?

What happens if my order is delayed?

Shipping

Returns & Exchanges

Colors, Sizing, and Care

Tiger & Eloise

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Club Clover Loyalty & Referrals

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Zero Tolerance Policy

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Company

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What is your warranty?

How can I take care of my SCL item?

Are your products in Prop 65 Compliance?