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Order Support

How do I contact customer service?

All online inquiries can be sent to- [email protected]. For in store purchases, please contact the appropriate SCL retail location. East Hampton- [email protected]. New Orleans- [email protected]. Nashville- nashville@stoneyc

How can I contact a SCL store?

Please feel free to give our stores a call during their corresponding business hours!. Store hours and contact information can be found here.

Can I change or cancel my order?

Once an order has been placed (in store or online), we are unable to modify or cancel the order. We start processing orders immediately after they are placed to ensure they arrive as quickly as possible. There are no exceptions to this policy. The pl

Why was my order cancelled?

Some items may be out of stock by the time your order is processed. We apologize if your order or an item from your order was cancelled. Depending on your bank, this refund will show within 5 business days to a full billing cycle!.

Where is my gift card?

Please note, gift card orders are not able to be refunded and all gift cards, purchased through our website are digital.

Are there discount restrictions?

New items, Sale Items, Gift Cards, and Customization/Monogram Fees are excluded from all codes and promotions. Discount codes and promotions cannot be applied to previous orders. Only one discount code can be applied per order. Any sales or promotion

What type of payment methods do you accept?

We accept all major credit cards and debit cards. All prices on our site are in USD.

Does sales tax apply to my order?

For all orders being shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New Jersey,

When will my credit card be billed for my order, and does this apply to pre-order items?

All purchases will be charged when the order is placed.

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

We often see that customers did not receive their confirmations due to typos in the inputed email, during checkout. Please confirm that the email you placed the order with is the correct email. If the email is incorrect, we would be happy to change i