What is your return policy?. We are happy to offer even exchanges or refunds to your original payment method. Exchanges and returns must be postmarked within 7 days of receipt. Original shipping charges are non-refundable and we charge a $10 flat-rat

What is your return policy?We are happy to offer even exchanges or refunds to your original payment method.Exchanges and returns must be postmarked within 7 days of receipt.Original shipping charges are non-refundable and we charge a $10 flat-rate return processing fee. This will be deducted from your refund amount. The remaining refund will be credited to your original payment method.Returned items must be unused, with the tag(s) attached and packaged in the original packaging. If the item(s) does not follow these guidelines, the return will be rejected. Once we have received your package, your refund will be processed within 10 business days. Please note that your banking institution may require additional days to process and reflect in your account.*Stoney Clover Lane reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy; late returns; missing tags or packaging; exhibits indicators of wear or use; has stains, including makeup stains; or if we identify an unreasonable, repetitive return pattern associated with your account.How do I initiate a return for a refund or exchange?Just follow these steps:1.Click &quot;Track and Manage My Orders&quot; using the chat button on our website.2.Find your order, hit the return button, and a member of our team will provide you with a pre-paid shipping label!Can I return my web order at a retail location?In-store returns are unable to be returned online &amp; online purchases are unable to be returned in store.For any questions, please reach out to support@tigerandeloise.com

Returns & Exchanges

Why does the coloring or feel of my item look different from a previous purchase?. Our products go through a unique wash and dye process, making each item one-of-a-kind. Because of this, there may be very slight variations in color and feel. How do t

Why does the coloring or feel of my item look different from a previous purchase?Our products go through a unique wash and dye process, making each item one-of-a-kind. Because of this, there may be very slight variations in color and feel.How do the items fit?Please view our sizing guide (<a href="https://www.stoneycloverlane.com/pages/t-e-size-guide">here</a>!)Due to the wash and dye process we use, each item is one-of-a-kind and there may be slight variance in sizing. If you get an item that does not fit you properly or you are not satisfied with the color, we will gladly exchange it for you by providing you with a prepaid return label.How can I take care of my item?A special dye process has been used to create the unique look of this garment. Please be careful, as color may transfer to light materials. First and second wash of T&amp;E items should be washed alone. Going forward, wash with like colors.

Colors, Sizing, and Care

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stoneycloverlane

Tiger & Eloise

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Does sales tax apply to my order?

When will my credit card be billed for my order, and does this apply to pre-order items?

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

Order Support

Embroidery Guidelines

How do I review my embroidery before placing my order?

Are there any character limitations for embroidery?

Can I customize with patches & embroidery on my item?

Is there a fee for embroidery? Do I pay per letter?

Can I have a previously-purchased item embroidered?

Can I embroider other Stoney Clover Lane items?

If I order both embroidered & non-embroidered pieces, will they ship together?

Is there in-store embroidery available?

How long will it take to receive my order?

Embroidery

How are my items customized?

Are your patches permanent? What's the best way to attach them?

Can I take my patches off of my item?

Can I send my item back to be customized?

What is your customization fee?

I had trouble getting my patches straight on the customizer, will you make sure these patches are sewn straight and even?