At Stoney Clover Lane, we take pride in offering a variety of customization options to help create items that are truly personal. However, to comply with legal and licensing requirements, there are some limitations on what can be customized. Items ma

At Stoney Clover Lane, we take pride in offering a variety of customization options to help create items that are truly personal. However, to comply with legal and licensing requirements, there are some limitations on what can be customized.Items may not be customized with patches from multiple licensed collections. Collaborations must remain separate, and licensed patches from different collaborations cannot be combined on a single item.We are unable to fulfill requests for personalization that include profanity, registered trademarks, brand names, character names, slogans, or logos.&#xA0;Examples include but are not limited to: &quot;Disney,&quot; &quot;Starbucks,&quot; &quot;Mickey Mouse,&quot; &quot;Hello Kitty,&quot; etc.NFL and MLB items are unable to be customized with player names, numbers, negative language, and select SCL football patchesNFL Patches are unable to be customized on Stoney Clover Lane Baseball CapsPlease note that Stoney Clover Lane reserves the right to cancel any order that does not adhere to these guidelines. All policies and restrictions are subject to change without prior notice.

Are there customization restrictions?

As per our policies and licensing restrictions, all NFL and MLB patches must be affixed to a Stoney Clover Lane product at the time of purchase. NFL and MLB patches are not for sale separately.

Can I buy MLB or NFL patches alone?

Each stadium follows different guidelines! We recommend checking with the specific stadium beforehand.

Each stadium follows different guidelines! We recommend checking with the specific stadium beforehand.

If I put patches on a clear bag, will I be allowed to bring it in a stadium?

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stoneycloverlane

Licensing Guidelines

Patch Customization & Embroidery

How do I contact customer service?

How can I contact a SCL store?

Can I change or cancel my order?

Why was my order cancelled?

Where is my gift card?

Are there discount restrictions?

What type of payment methods do you accept?

Does sales tax apply to my order?

When will my credit card be billed for my order, and does this apply to pre-order items?

What do I do if an item from my order is damaged?

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

Order Support

How are my items customized?

Are your patches permanent? What's the best way to attach them?

Can I take my patches off of my item?

Can I send my item back to be customized?

What is your customization fee?

I had trouble getting my patches straight on the customizer, will you make sure these patches are sewn straight and even?

Personalization Rules and Restrictions

Patch Customization

Embroidery Guidelines

Are there any character limitations for embroidery?

Can I customize with patches & embroidery on my item?

Can I have a previously-purchased item embroidered?

Can I embroider other Stoney Clover Lane items?

If I order both embroidered & non-embroidered pieces, will they ship together?

Is there in-store embroidery available?

How long will it take to receive my order?

Embroidery Styles

Embroidery

How do I return my order?

How do I exchange my order?

What is your return policy?

What items are final sale?

How do I return a damaged item?

Returns

What is your warranty?

How can I take care of my SCL item?

Are your products in Prop 65 Compliance?

About the Leather Collection

Leather Care

Leather

Product Care

When will my order ship?

What happens if my package is lost or missing?

What is Route Package Protection?

Can I combine shipping of multiple orders?

Can I change my shipping address?

Can I rush my order?

How's my item packaged?

Do you ship internationally and what are your international policies?

Where do you ship from and where can you ship to?

What happens if my order is delayed?

Shipping

Returns & Exchanges

Colors, Sizing, and Care

Tiger & Eloise

Club Clover Loyalty

Club Clover Loyalty & Referrals

I have press or marketing inquiries, who can I reach out to?

Are you hiring?

Zero Tolerance Policy

How do I learn more about how my data is collected?

Company