What happens if my package is lost or missing?Updated 2 days ago

We’re so sorry! We’ve found that shipping and postal carriers worldwide are experiencing delays and backups, so it’s likely your package will arrive within 5 days of being marked as delivered.

If you added Route Package Protection to your order, you can report the issue through their mobile app (iOS or Android), the email you received from Route after placing your order, or by visiting claims.route.com. Once your claim is submitted, Route will provide updates directly.

We always recommend adding Route Package Protection to your order at checkout. Route is a third-party shipping insurance provider that protects your order during transit and after delivery. By purchasing Route, you're covered for lost, stolen, or damaged packages. Claims can be filed directly with Route if something goes wrong.

Please note, customers who repeatedly submit Route claims or are found to be abusing the system may be denied further coverage or compensation. This includes excessive claims for lost or missing packages, as it falls outside the intended use of the service.

Stoney Clover Lane is not liable for missing packages, items, or unforeseen issues during shipping or at the delivery destination. We are unable to issue refunds or replacements for lost items or packages.