Patch Customization GuidelinesUpdated 6 days ago
How do I customize my item?
We recommend using our online customization tool to design your item exactly how you'd like it. As you build your design, you can add, move, and arrange your patches. After selecting "Next," you'll be able to fine tune the placement by adjusting the alignment and spacing of your patches. You can also leave a note for our customization team with any placement preferences.
Our expert customization team will use their best judgment during production to create the best possible version of your design while ensuring the functionality and overall appearance of the item.
Before completing your purchase, you'll have the opportunity to review your design. At checkout, you'll be asked to confirm that you've reviewed and approved your colors, spelling, and overall customization details. By submitting your order, you acknowledge that it has been entered exactly as intended.
Please note that customized orders cannot be changed or canceled once they have been placed, and all customized items are final sale.
Will my product look exactly like my submitted design?
Our online customization tool is intended to provide a preview of your design. Because every item is sewn by hand, slight variations in patch placement, spacing, stitching, and the final appearance may occur during production.
Our experienced customization team carefully reviews every order and uses their expertise to create a finished product that stays true to your submitted design while accounting for the construction and proportions of each item.
Select fabrics and silhouettes, including Bow Pouch/Crossbody, Cozy, and Denim fabrics do not have the same capabilities for standardization as our other fabrics. Given the composition of the material & how it moves, we’re unable to ensure that the patches will have 100% uniform stitch spacing. As always we do our best to make sure the placement matches but with this material it’s likely that each pouch will have slight variations that makes it one of a kind!
What is your customization fee?
Our fee to add patches is $15 per bag and/or pouch. The customization fee includes our expert patch placement and sewing process, which ensures your patches are secure.
Are your patches permanent? What's the best way to attach them?
Our patches feature an adhesive backing that works best on hard surfaces, such as laptops, phone cases, and other smooth materials. While the adhesive may stick to fabric, we cannot guarantee it will remain securely attached to all materials or products.
For the most secure and permanent application, we recommend having your patches sewn onto your Stoney Clover Lane item through our online customization tool for a $15 customization fee. You can also visit one of our retail stores to have patches sewn onto your Stoney Clover Lane item. Please note that sewing is not available for some smaller accessories.
If a patch was sewn onto your item by Stoney Clover Lane and it comes off within our warranty period, we will be happy to repair or replace it. We are unable to repair or replace patches that were not sewn by our team. We cannot guarantee our patches will remain permanent unless they are sewn.
Can I remove patches from my item?
If your patches have not been sewn, they can generally be removed from most surfaces. However, adhesive may damage certain materials, including leather, especially if the patch has been exposed to heat or sunlight for an extended period. We recommend placing adhesive patches only where you intend to keep them.
Once a patch has been sewn onto an item, it cannot be removed without causing damage to the product. Our retail stores are also unable to remove sewn patches.
Can I send my item back to be customized?
We are unable to accept mailed-in items for customization. If you'd like to add patches to an existing Stoney Clover Lane item, you can visit one of our retail locations to have them sewn on for a $15 customization fee. If you're unable to visit a store, we recommend taking your patches to a local tailor for sewing assistance.
Are there any customization restrictions?
Patches cannot be placed on top of one another. If your design includes overlapping patches, our customization team will place them as close together as possible while maintaining the best overall appearance.
At Stoney Clover Lane, we take pride in offering a variety of customization options to help create items that are truly personal. However, to comply with legal, licensing, and brand standards, there are some limitations on what can be customized.
We are unable to fulfill requests for personalization that include:
- Profanity or offensive language
- Registered trademarks, brand names, character names, slogans, or logos (e.g., "Disney", "Starbucks", "Mickey Mouse", "Hello Kitty")
- Names of public figures, celebrities, or athletes
- Political, religious, or otherwise divisive references or statements
- NFL and MLB items are unable to be customized with player numbers
- Items may not be customized with patches from multiple licensed collections and all collaborations must remain separate
Stoney Clover Lane reserves the right, at its sole discretion, to decline or cancel any customization request for any reason, including but not limited to those not listed above. All policies and restrictions are subject to change without prior notice.
How long will it take to receive my order?
Our current turnaround time for can be found in your cart prior to checkout and on your email confirmation, which will be sent after placing your order. Please note that our turnaround time is subject to change. Orders are sometimes subject to delay!
Please note: Expedited and ground shipping speeds come into effect after your non-custom order has been processed and/or your custom order is completed. Choosing expedited shipping will not expedite your order's processing time. At this time, we are unable to offer expedited shipping on previously placed orders.
*Stoney Clover Lane is not responsible for shipping carrier delays and we do not refund shipping if your package is delayed*