Can’t find what you’re looking for? Our experts are happy to answer any questions!

Have a question? Reach out to one of our SCL experts!

Shop

stoneycloverlane

We are unable to combine shipping or refund extra shipping costs. Once your order is placed, it is given to our team to be packed and filled.&#xA0;&#xA0;

We are unable to combine shipping or refund extra shipping costs. Once your order is placed, it is given to our team to be packed and filled.

Can I combine shipping of multiple orders?

Shipping

How do I contact customer service?

How can I contact a SCL store?

Can I change or cancel my order?

Why was my order cancelled?

Where is my gift card?

Are there discount restrictions?

What type of payment methods do you accept?

Does sales tax apply to my order?

When will my credit card be billed for my order, and does this apply to pre-order items?

What do I do if an item from my order is damaged?

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?

Can I buy NFL patches alone?

Are there customization restrictions?

If I put patches on a clear bag, will I be allowed to bring it in a stadium?

How do I learn more about how my data is collected?

NFL Guidelines

Order Support

How are my items customized?

Are your patches permanent? What's the best way to attach them?

Can I take my patches off of my item?

Can I send my item back to be customized?

What is your customization fee?

I had trouble getting my patches straight on the customizer, will you make sure these patches are sewn straight and even?

Personalization Rules and Restrictions

Customization

Embroidery Guidelines

How do I review my embroidery before placing my order?

Are there any character limitations for embroidery?

Can I customize with patches & embroidery on my item?

Is there a fee for embroidery? Do I pay per letter?

Can I have a previously-purchased item embroidered?

Can I embroider other Stoney Clover Lane items?

If I order both embroidered & non-embroidered pieces, will they ship together?

Is there in-store embroidery available?

How long will it take to receive my order?

Embroidery

Customization & Embroidery

How do I return my order?

How do I exchange my order?

What is your return policy?

What items are final sale?

How do I return a damaged item?

Returns

What is your warranty?

How can I take care of my SCL item?

Are your products in Prop 65 Compliance?

Product Care

When will my order ship?

What happens if my package is lost or missing?

What is Route Package Protection?

Can I change my shipping address?

Can I rush my order?

How's my item packaged?

Do you ship internationally and what are your international policies?

Where do you ship from and where can you ship to?

What happens if my order is delayed?

Returns & Exchanges

Colors, Sizing, and Care

Tiger & Eloise

About the Leather Collection

Leather Care

Leather

Club Clover Loyalty & Referrals

I have press or marketing inquiries, who can I reach out to?

Are you hiring?

Zero Tolerance Policy

Company

Can I combine shipping of multiple orders?Updated a year ago